Privacy Policy

Effective date: July 30, 2026
Last updated: July 30, 2026

1. Who we are

Free But Not Free LLC ("FBNF", "we", "us", "our") is a private electronic monitoring and home detention provider operating throughout the State of Maryland. Our office is at 106 West 25th Street, 2nd Floor, Baltimore, MD 21218.

This policy explains what information we collect through our website at freebutnotfree.com and in the course of providing monitoring services, how we use it, who we share it with, and what choices are available to you.

This policy applies to website visitors, people who contact us or submit referrals, and individuals enrolled in one of our monitoring programmes ("participants").

2. Information we collect

Information you give us

• Contact and enquiry details — name, telephone number, email address, firm or organisation, and the content of your message when you use our contact form, referral portal, or email or call us.
• Referral information — participant name, date of birth, jurisdiction, case number, service requested, hearing or release date, proposed residence, and the conditions of release described to us.
• Intake and enrolment records — identity documents, residence verification, employment details, emergency contacts, treatment obligations, and the party responsible for payment.

Information generated by monitoring

• Location data — satellite, cellular and Wi-Fi derived positions recorded continuously for participants on GPS programmes, including historical movement trails.
• Schedule and curfew events — time-stamped departures from and returns to an approved address, and entries into or exits from inclusion and exclusion zones.
• Device telemetry — battery level, charging behaviour, signal status, connectivity, strap and case integrity, and tamper or interference alerts.
• Testing information — where the order includes a testing condition: breath alcohol readings, accompanying identity photographs, test times and locations, records of missed tests, and drug testing results with chain-of-custody documentation.
• Case notes — records of contact with the participant, schedule change requests, equipment service visits, and the outcome of alert reviews.

Payment information

We record who is responsible for payment, amounts due, and payment history. Card and bank details are collected and processed by our payment processor; we do not store full card numbers on our own systems.

Information collected automatically on this website

• Server logs — IP address, browser type, device type, referring page, pages viewed, and timestamps, recorded by our hosting provider for security and diagnostics.
• Embedded content — our Contact page embeds a map from Google. Loading that page causes your browser to contact Google, which may set cookies and receive your IP address under Google's own privacy policy.
• Web fonts — our pages load typefaces from Google Fonts, which likewise involves a request to Google's servers.

3. How we use information

• To assess eligibility and enrol participants in monitoring programmes.
• To supervise participants and maintain an accurate compliance record.
• To review alerts, contact participants, and resolve equipment or schedule issues.
• To produce compliance reports, violation notifications and affidavits for courts, supervising agencies and counsel of record.
• To install, service, replace and recover monitoring equipment.
• To bill for services and administer payment arrangements.
• To respond to enquiries and referrals.
• To operate, secure and improve our website and our services.
• To comply with legal obligations, subpoenas, court orders and lawful requests.

We do not sell personal information, and we do not use monitoring data for advertising or marketing.

4. Cookies and website analytics

Our own pages do not set advertising or tracking cookies. Cookies may be set by the embedded Google map on our Contact page, and our hosting provider may use strictly necessary cookies for security and load balancing.

If we add analytics in future, this section will be updated before it goes live. Most browsers allow you to refuse or delete cookies through their settings; refusing cookies may prevent the embedded map from displaying.

5. Service providers

We share information with third parties who perform functions on our behalf, under contractual confidentiality obligations and only to the extent needed to do their job. These include:

• Monitoring equipment manufacturers and the platform on which location data is hosted.
• Laboratories and collection services, where testing is part of the ordered programme.
• Our payment processor.
• Our website hosting provider and any form-delivery service used to route website submissions to us.
• Professional advisers, including legal counsel and accountants, where necessary.

6. Disclosure to courts and agencies

This is the most important section for participants and their families to understand.

Monitoring exists to produce a record for the court. Information generated by a monitoring programme — including location history, curfew events, device tamper alerts, testing results and violation reports — is disclosed to the court that issued the order, the supervising agency, and counsel of record, in the manner and at the frequency the order requires.

A participant cannot withdraw consent to that disclosure while the order is in force. Enrolment in a court-ordered programme necessarily involves this reporting, and we are obliged to report accurately, including information that is unfavourable to the participant. We do not adjust, delay or omit compliance information at a participant's request or at the request of a family member.

Where the order or a supervising agency specifies a notification protocol, we follow it. Where it does not, we report confirmed violations promptly to the supervising authority and to counsel of record.

7. Other disclosures

• Legal process — where required by subpoena, warrant, court order or applicable law.
• Safety — where we reasonably believe disclosure is necessary to prevent serious harm to a person.
• With authorisation — to third parties a participant has authorised in writing, such as a treatment provider or reentry programme.
• Business transfer — in connection with a merger, acquisition or sale of assets, subject to the protections in this policy.

8. Data security

We apply administrative, technical and physical safeguards appropriate to the sensitivity of the information we hold. These include encrypted connections for data in transit, access controls limiting monitoring records to staff with a need to see them, unique credentials for each staff member, secure storage of physical records, and confidentiality obligations for all personnel.

No system is completely secure. We cannot guarantee that information transmitted over the internet is free from interception, and you should not send sensitive personal, medical or privileged information through our website forms. For documents that need to reach us securely, contact us and we will provide an appropriate channel.

9. Data retention

We keep information for as long as needed for the purpose it was collected and for as long as required by law, our contractual obligations and the terms of the applicable court order.

• Monitoring and compliance records are retained for the duration of supervision and afterwards for a period sufficient to respond to post-programme court enquiries, appeals and record requests.
• Billing records are retained for the period required by tax and accounting rules.
• Website enquiries and referrals that do not result in enrolment are retained only as long as needed to deal with the enquiry.

When information is no longer needed it is deleted or destroyed by secure means. Records subject to a litigation hold or a preservation request are retained until the hold is lifted.

10. Your rights and choices

You may ask us to confirm what information we hold about you, to provide a copy of it, or to correct information that is inaccurate. Write to us using the details in section 14 and we will respond within a reasonable period.

These rights are subject to limits. We may decline or restrict a request where complying would conflict with a court order, interfere with an active supervision programme or an investigation, reveal information about another person, or where we are required to retain the record by law. Requests relating to a case are often best directed through counsel of record.

You may unsubscribe from any non-essential communications at any time. Operational communications relating to an active monitoring programme cannot be switched off while the programme is running.

11. Juvenile participants

Our website is directed to adults and we do not knowingly collect information from children through it. Where a juvenile is enrolled in a monitoring programme by order of a court, we handle that record in accordance with the order and with the additional confidentiality protections that Maryland law applies to juvenile matters, and we deal with the parent, guardian or counsel as directed.

12. Third-party links

Our site may link to third-party resources. We do not control those sites and are not responsible for their content or their privacy practices. Review their policies before providing information to them.

13. Changes to this policy

We may update this policy from time to time. Material changes will be reflected in the "last updated" date at the top of this page. Where a change materially affects how we handle participant information, we will take reasonable steps to notify affected participants or their counsel.

14. Contact us

Questions, requests or complaints about this policy or about how we handle information:

Free But Not Free LLC
106 West 25th Street, 2nd Floor
Baltimore, MD 21218
Telephone: (667) 334-8139
Email: Freebutnotfreellc@gmail.com